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Tag Archive for: call center

Bilingual Call Centers Improve Customer Experience

July 21, 2020/in Personal

The need for top-of-the-line customer service is vital to a company’s success. The first step to building a capable customer service team? Focus on communication. Spanish is the second most commonly spoken language in the United States, which means you are overlooking a large portion of your customer base if you do not provide Spanish-speaking customer service agents. Bilingual call centers help improve the customer’s experience.

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https://www.sbmabenefits.com/wp-content/uploads/2020/07/Screen-Shot-2020-07-21-at-11.18.20-AM.png 699 1067 Amanda Rogers https://www.sbmabenefits.com/wp-content/uploads/2021/12/SBMA_Website-Logo_250x150.png Amanda Rogers2020-07-21 11:20:182021-11-29 15:37:12Bilingual Call Centers Improve Customer Experience

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