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With COVID-19 turning the world and the healthcare industry on its head, we regualry write about the ways you can navigate the system to keep your business afloat.


Updates and questions in the world of Employee Benefits

voluntary benefits attract the best employees

Voluntary Benefits Attract the Best Employees

Including options for voluntary benefits and supplemental benefits is quickly becoming the norm for most employers who offer health insurance to their employees. As an employer, attracting the best talent and keeping them is of the utmost importance to maintaining a successful business. Over the last few years, there has been an increase in demand for voluntary benefits. While major medical coverage is the foundation of a good employee benefits program, it’s important to ask the question: how can I use these voluntary benefits to make my company more attractive to new prospects?
telehealth revolution

The Telehealth Revolution and Coronavirus

The demand for telehealth services has skyrocketed in the wake of the coronavirus pandemic. Still, an increase in consumer demand over the past several years can guarantee that telehealth options are here to stay.
bilingual call centers

Bilingual call centers improve the customer’s experience

The need for top-of-the-line customer service is vital to a company’s success. The first step to building a capable customer service team? Focus on communication. Spanish is the second most commonly spoken language in the United States, which means you are overlooking a large portion of your customer base if you do not provide Spanish-speaking customer service agents. Bilingual call centers help improve the customer's experience.
What benefits improve employee retention?

What Benefits Improve Employee Retention?

Offering employees the benefits they want and need is one of the best ways to retain talent and improve your employees’ satisfaction. There is a large portion of employees who view benefits as an essential factor in their satisfaction with their job and company. So, what employee benefits can you implement that will differentiate you from your competitors? Here are a few options:
ACA compliance

ACA Compliance and Workplace Changes

In just a few months, the coronavirus has caused the global economy to enter a major downturn that could last for years. While nearly everything in our lives has been affected by the pandemic in some way, group health benefits have endured one of the greatest impacts of any industry. Congress has passed new laws, and employers must consider the effect of the layoffs, furloughs, and other workforce changes in regard to the ACA.
group benefits

Group Benefits Improve Employee Experience

Information about group benefits is often convoluted and can be difficult to navigate. Employees do not always want to read through their benefits package or read through the long emails associated with benefits communication. Clear communication as to what benefits employees are receiving and how they can maximize the use of their benefits will increase employee satisfaction. How can you communicate employee's group benefits more clearly to improve your employee experience?